Package Assurance

Most of the time a parcel arrives exactly as it should. Occasionally it does not: it goes missing between scans, it is taken from a porch, or it turns up crushed. Add Package Assurance and any of those becomes our problem instead of yours.

If your order is lost in transit, stolen after delivery, or arrives damaged, we send a replacement at no cost to you. There is nothing to fill in and nothing to send back — you keep whatever did arrive. Reply to your order confirmation email and we take it from there.

We handle this ourselves rather than routing you to a third party, so there is no claim portal, no waiting on an adjuster, and no photographs of a battered box required.

Please note: Package Assurance is a service commitment from Kessworth, not an insurance policy and not underwritten by an insurer. It applies to the order it was purchased with, covers a single replacement shipment, and is available for delivery addresses within the United States. It does not cover an address entered incorrectly at checkout, or a parcel a carrier confirms as delivered to the address you gave us.