Package Assurance

Most of the time a parcel arrives exactly as it should. Occasionally it does not: it goes missing between scans, or it turns up crushed. Add Package Assurance and either of those becomes our problem instead of yours.

If your order is lost in transit or arrives damaged, we send a replacement at no cost to you. There is nothing to send back — you keep whatever did arrive. Reply to your order confirmation email with your order number and we take it from there.

What's covered

• Lost in transit. Carrier tracking has shown no update for 10 business days, or the carrier confirms the parcel is lost.
• Damaged in transit. Tell us within 7 days of delivery, with photos of the item and its box.

What's not

• A parcel the carrier has marked as delivered to the shipping address on your order. Once tracking shows it delivered, it is no longer covered as lost.
• An address entered incorrectly at checkout.
• Delivery addresses outside the United States.

We handle this ourselves rather than routing you to a third party, so there is no claim portal and no adjuster. Package Assurance applies to the order it was purchased with and covers a single replacement shipment.

Please note: Package Assurance is a service commitment from Kessworth, not an insurance policy, and is not underwritten by an insurer.