2-Year Product Protection

• Your whole order. One $6.99 protection applies to every physical Kessworth product in the same order, including multiple units of the same item. It must be added to the same order as the products it protects.
• 2 years from delivery. Protection starts the day your order is delivered and runs for 24 months. US delivery addresses only; it stays with the original order and is not transferable.
• Defects under normal use: the item won't power on or charge, the battery fails to hold a charge, a button, port, dial, antenna, zipper or seam fails, or the item otherwise stops doing what it was sold to do.
• Our promise: a free replacement (same or equivalent model, free US shipping) or a full refund of what you paid for that unit, after discounts and excluding shipping and tax. We choose which, and you never ship anything back.
• One replacement or refund per unit during the 2 years. Choosing a refund ends protection for that unit. A replacement is protected for the rest of the original 2 years but does not add a new request.

• Accidental damage (drops, crushing, fire), water damage beyond the item's stated rating, misuse, or modification.
• Loss or theft, including a parcel lost or stolen in transit (that's what Package Assurance is for).
• Normal wear: the gradual loss of battery capacity that comes with use and age, plus scuffs, fading, scratches and other cosmetic wear that doesn't affect how the item works.
• Consumables and digital goods, such as replacement filter cores, e-books and other parts designed to be used up. Emergency bivvies have their own Use-and-Replace terms below.
• Commercial, rental or institutional use.

1. Email support@kessworth.com with your order number.
2. Attach a photo or short video showing the problem, and a line on what happened.
3. We reply within 2 business days. Once your request is approved, we ship the replacement or issue the refund. No forms, no portals, no third party.

• Changed your mind? Email us within 30 days of delivery and we'll refund the $6.99 in full, as long as no replacement or refund has been requested.
• Returning your whole order? The protection fee is refunded along with it. Returning only part of an order does not refund the protection fee.
• Automatic refunds: if this protection is bought on its own, without a Kessworth product in the same order, or the order ships outside the US, we refund it automatically.

An emergency bivvy (sleeping bag) is made to be opened and used when you need it, and using it isn't a defect. So if you open and use a protected Kessworth emergency bivvy within 2 years of delivery, email us a photo of the used bag with your order number. We'll send you a new one for 70% of the per-unit price you paid for that bag (after any bundle or quantity discount), and we cover the shipping. Once per protected bag. The discounted replacement bag is not itself covered by this protection.